Provides world class customer service in a fast paced customer service center (an average of 60 customer contacts per day) which includes Answering incoming calls and emails, as well as following up on previous issues with customers solving highly complex electric and gas water heater equipment issues on a minimum of three product lines, Documenting call, installation, an

Design, edit & deliver high fidelity renders and animations Work with others to create effective training and marketing materials Collaborate with immediate team members, as well as marketing, product management, engineering and other departments Collaborate with external vendors where necessary based on project scale Active participation in the creative brief intake proc

Manage budget planning and invoicing. Manage and coordinate large to small projects and sprint planning. Manage external vendor relationships. Manage website properties, including bug fixes, content updates, and enhancements. Manage multi channel marketing and advertising campaigns. Lead the transition and coordination of replatform projects for a variety of web propertie

Develop and execute strategic marketing plans for the North American Water Treatment Professional channel lines of business and brands. Work cross functionally with Sales, Product, Engineering, and other business leaders to identify opportunities to attract prospective customers and retain existing ones. Work with Marketing and Sales leadership to effectively prioritize a

Review and generate wiring diagrams. Review and generate water, fuel, and venting piping diagrams. Reviews proofs of purchase for legitimacy. Serves as the first contact our customers and potential customers have with our company. It is critical to communicate effectively and accurately with consumers while maintaining a professional image and customer friendly dispositio

Gain industry and organizational knowledge through daily business interactions and job assignments. Develop business and analytical skills needed for career of his or her choice. Works independently and within a team environment. Is responsible for meeting deadlines and setting priorities. Updates manager regarding project status on a regular basis. Demonstrates ability t

SPECIFIC DUTIES/ACCOUNTABILITIES (List in order of importance) Install water softeners ", 1" and 1.25" Complete Maintenance and repairs on residential and commercial water treatment equipment. Deliver salt to both residential and commercial customers. Record unit data and test water conditions on each and every service call. Maintain customer relationships and provide ans

Lead human resources, safety, training, comp/benefits, payroll and security functions at multi site (4), facilities. This position has salarieddirect reports.Specific areas of responsibility to include the following Align site HR objectives with the business to drive organizational value; actively partner with site leadership, North American leadership and corporate human

Sensors Design work with senior research engineers to scope, develop and build low complexity custom test setups for sensors research projects; may include PCB design, programming, hands on hardware build. Lab Experiments under the guidance of senior engineers, perform sensors oriented laboratory experiments; may include microbiological and chemical analysis. Data Analysi

Complete all clerical functions related to receiving inbound material accurately and within the time parameters established (data entry goal is within 15 minutes of receipt, and problems resolved the same day as receipt). Review, file, maintain, and research (as requested) all receiving paperwork. Files are to be retained in accordance with company procedures. Review, mai

Work as a team member within the CAD Department and other departments to create or alter drawings per Product Change Process. Develop/Understand 3rd party software needed on daily task Understands policies and procedures within the department for assigning part numbers, relining bills of material, revising drawings and working Product Change Processes while utilizing the

Develops, configures, and maintains RPA scripts and workflows to automate tasks across various business functions. Collaborates with the Program Manager and relevant stakeholders to prioritize automation projects based on organizational needs, available resources, and team expertise. Analyzes and maps business processes to assess automation feasibility, identifying potent

Develop, Coordinate and implement local marketing events Drive company awareness through complimentary water consultations for CWT Inspection Customers resulting in service plans and new equipment. Develop and maintain relationships with store management at partner home improvement stores. Attend Real Estate Inspection presentations with CWT Inspectors. Assist with growin

Perform advanced engineering tasks with no direct supervision Act as lead mentor to the engineering design team in development projects throughout the entire cycle from initial concept through successful completion Collaborate with others on writing patents, papers, or trade secrets Manage all aspects of a complex and significant engineering project from start to finish s

Participate as member of the North America Water Treatment leadership team and work closely with other functional leaders on the team. Plan, direct, and monitor the activities of the sales team to achieve established sales targets through the professional channel (includes dealer network, retail, and wholesale). Provide strategic oversight to a national sales team to impl